Degraded Video Streaming

Incident Report for Moxion

Resolved

This incident has been resolved.
Posted Apr 03, 2020 - 02:38 UTC

Update

We are continuing to monitor for any further issues.
Posted Apr 03, 2020 - 02:29 UTC

Monitoring

To improve performance for users in remote geographic locations we have introduced premium network acceleration between our Origin and CDN edge nodes.
Posted Apr 03, 2020 - 02:29 UTC

Update

We are continuing to investigate this issue.
Posted Apr 02, 2020 - 19:37 UTC

Update

This issue is isolated to particular ISP and CDN geographic locations.

If you are experiencing issues please let our support team know and we'll do our best to help you.
Posted Apr 02, 2020 - 04:37 UTC

Investigating

We are currently investigating this issue.
Posted Apr 02, 2020 - 00:04 UTC
This incident affected: Flow Capture (Viewing/Playback).