Moxion System Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Moxion Operational
90 days ago
99.99 % uptime
Today
App ? Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Uploads Operational
90 days ago
99.98 % uptime
Today
CDN ? Operational
90 days ago
100.0 % uptime
Today
DRM Operational
90 days ago
99.99 % uptime
Today
Website ? Operational
Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
App Availability
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API Availability
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Worker Availability
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CDN Availability (Watermarked Streaming)
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CDN Availability (Streaming)
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CDN Availability (Other)
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DRM (New Asset Creation)
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DRM (Asset Playback)
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Website Availability
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Help Availability
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Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Degraded Video Streaming
Resolved - This incident has been resolved.
Apr 3, 02:38 UTC
Update - We are continuing to monitor for any further issues.
Apr 3, 02:29 UTC
Monitoring - To improve performance for users in remote geographic locations we have introduced premium network acceleration between our Origin and CDN edge nodes.
Apr 3, 02:29 UTC
Update - We are continuing to investigate this issue.
Apr 2, 19:37 UTC
Update - This issue is isolated to particular ISP and CDN geographic locations.

If you are experiencing issues please let our support team know and we'll do our best to help you.
Apr 2, 04:37 UTC
Investigating - We are currently investigating this issue.
Apr 2, 00:04 UTC
Apr 1, 2020
Degraded Video Streaming
Resolved - This incident has been resolved.
Apr 1, 18:39 UTC
Update - We are continuing to monitor for any further issues.
Apr 1, 18:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 10:05 UTC
Identified - This issue has been identified by our CDN provider and a fix is being worked on.
Apr 1, 05:46 UTC
Investigating - We are investigating an issue with video streaming performance being degraded at the CDN level.
Apr 1, 03:03 UTC
Mar 31, 2020
Intermittent issues downloading from Moxion
Resolved - We have reverted the temporary mitigation. This issue is now resolved.
Mar 31, 05:49 UTC
Identified - Our provider is actively working on this issue.

In order to mitigate the impact to our customers we are in the process of switching over our CDN provider to an alternative slightly slower provider. This mitigation will be in place before 01:00am UTC This will ensure your downloads complete. We will switch back once we have confirmed a fix has been implemented.
Mar 31, 00:39 UTC
Update - We are continuing to investigate this issue.
Mar 30, 23:58 UTC
Investigating - We are investigating errors occurring during downloading of assets less than 20gB from Moxion.
Assets greater than 20gB are not affected.
The issue has been identified by one of our providers and we will continue to monitor and report the result of their investigation.
Mar 30, 23:57 UTC
Mar 30, 2020
Upload failures
Resolved - This incident has been resolved.
Mar 30, 01:44 UTC
Monitoring - This issue has now been resolved. We will continue to monitor the system for any further errors.
Assets that have failed processing will be automatically retried and should be available shortly.
Mar 30, 00:16 UTC
Investigating - We are currently investigating an error with uploading of new content into Moxion.

Uploads will be retried automatically when we have identified and resolved this issue
Mar 29, 23:07 UTC
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

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