Possible issue with asset processing - Dolby Vision specific

Incident Report for Moxion

Resolved

This incident has been resolved.

Posted Aug 07, 2020 - 05:31 UTC

Update

We are confident that the fix is good but we will continue to monitor

Posted Aug 07, 2020 - 05:05 UTC

Update

We are currently working on isolating the cause of Dolby Vision specific issue. Standard uploads are working as expected. We are continuing to monitor the situation

Posted Aug 07, 2020 - 03:39 UTC

Monitoring

We are seeing a decrease in failed uploads and are expecting a return to normal service very soon. We are continuing to monitor the situation.

Posted Aug 07, 2020 - 02:44 UTC

Investigating

We are currently investigating this issue.

Posted Aug 07, 2020 - 02:25 UTC

This incident affected: Flow Capture (Uploads/Processing).